Last updated: January 2024
Welcome to LoanShakti. We understand that your personal information is important to you, and we are fully committed to protecting your privacy and data security with the highest standards.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use LoanShakti's loan and related financial services, as well as the rights you are entitled to. We promise to handle your personal information based on the principles of lawfulness, fairness, necessity, integrity, and transparency.
To provide you with safer, more reliable, and more suitable financial services, we need — with your explicit authorization — to access and collect certain necessary user data for identity verification, credit assessment, and fraud risk prevention.
We solemnly promise: without your explicit consent, none of your data will be shared with any third-party institution or individual.
To ensure authenticity and protect your account from identity theft or fraudulent borrowing, we collect: your name, ID number, registered mobile phone number, date of birth, gender, educational background, current employment information, marital status, and bank account details. All personal identity information is encrypted and uploaded to our secure server. We will never share your identity information with any third party.
To accurately assess your repayment ability and prevent fraud, we collect SMS messages related to financial transactions on your device — including sender information, timestamp, and content. We apply professional keyword filtering to extract only information relevant to risk control. The data is encrypted, uploaded, used for verification, then immediately deleted. It is never stored long-term or shared with third parties.
To process loan applications efficiently and provide personalized local services, we collect approximate location information from your device. This location information is encrypted and never shared with any third party.
To ensure account security and prevent unauthorized logins, we collect basic device information: device name, model, Android version, OS type, Android ID, and IMEI code. All device information is encrypted and never shared with third parties.
When you submit a loan application, we collect information about installed apps — including app name, package name, installation date, and update date — to detect potential malware and ensure service quality. This information is encrypted and never shared with third parties.
We only collect information for two emergency contacts that you voluntarily provide: contact name, phone number, and relationship. We will never access your full contact list without authorization. This information is used for application verification and fraud prevention.
When you choose to log in via voice verification code, the app may request to read certain call log information to verify the SIM card on your device matches the number receiving the verification code. All analysis is completed locally on the device. Only encrypted verification results are uploaded to our server. Actual call log data is never uploaded or stored.
All collected information is encrypted and stored on our secure servers located in trusted data centers with industry-standard protection measures.
We retain your personal information only for the period necessary to fulfill relevant business purposes. Once the retention period expires, we will anonymize or securely delete your data.
We adopt multiple security technologies including encrypted transmission, access control, log monitoring, firewalls, and intrusion detection systems. Regular security audits and risk assessments are conducted.
The personal information we collect is used for:
We will never sell your personal information to any third party. Information is only shared: with your explicit consent; as required by law; to protect your or others' legitimate rights; or with bound partners for service delivery.
We strictly limit employee and partner access to user information. Only personnel with justified business needs are granted access. We employ data masking, anonymization, and secure protocols to minimize risks of data leakage. Although we take reasonable and necessary measures to protect your data, please note that the internet environment is not absolutely secure. We recommend you safeguard your account credentials and avoid disclosing sensitive information over public networks.
To enhance your experience, we may use cookies or similar technologies to remember your login status and preferences, analyze user behavior to optimize services, and provide personalized recommendations. You may manage or delete cookies via your browser or device settings.
Within the scope of applicable laws, you are entitled to:
We will respond to your requests within a reasonable timeframe and in accordance with applicable laws.
We may update this Privacy Policy due to business developments, changes in legal or regulatory requirements, or adjustments to our services. In case of major changes, we will notify you via in-app announcements. By continuing to use LoanShakti after such updates, you agree to be bound by the revised Privacy Policy.
We will respond to your inquiry as soon as possible.